Refund Policy

SYO Clothing Return Policy

Overview

At SYO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our return policy to ensure a smooth and hassle-free return process.

Return Eligibility
- Timeframe: Items must be returned within 7 days from the date of purchase.
- Condition: Items must be unworn, unwashed, and in the original condition with all tags attached.

Non-Returnable Items
- Final Sale Items: Items marked as final sale cannot be returned or exchanged.
- Personalized Items: Customized or personalized items are not eligible for return.
- Undergarments and Swimwear: For hygiene reasons, undergarments and swimwear cannot be returned.

Return Process
1. Initiate a Return: Drop a message on Whatsapp +94777903268 or DM on Instagram.
2. Prepare Your Package: Pack the item(s) securely in the original packaging or a suitable alternative. Include the return form and proof of purchase.
3. Shipping: Ship it to the store

Refunds
- Processing Time: Once we receive your return, please allow 5-7 business days for processing.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Exchanges
Exchange Process: If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

Contact Us
For any questions or assistance with your return, please contact our customer service team on Whatsapp +94777903268 or DM on Instagram.

Changes to the Return Policy
SYO reserves the right to update or modify this return policy at any time without prior notice. Please review the policy periodically for any changes.

Thank you for shopping with SYO!